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Security Policy

How We Protect Customer Information

  • Industry-standard SSL (Secure Sockets Layer) encryption is used to protect your purchase information while in transit.

  • Stored credit card number is encrypted and maintained in an environment that has been certified as PCI DSS compliant by a qualified security assessor.

  • The Queen of Raw website is scanned and validated to verify application and network security.

  • Internal security standards, policies, and practices are reviewed and improved based on current industry security practices.

Security Tips for Protecting Your Information

  • Never share your user ID or password. Anybody who holds your account login information can access your account and make a purchase.

  • Create a secure password. We suggest that you (a) choose a password that is at least 7 characters and includes a mix of lowercase and uppercase letters, numbers, and special symbols and (b) avoid using easily identifiable or personal information as your password.

  • Be cautious about using a public computer as it may contain keylogger software designed to steal your login credentials. If you use a public computer, do not forget to sign out from the Queen of Raw website when you have finished.

Email Security

  • Emails are generally insecure and easy to forge. Be aware that an email, even if it appears to come from someone you know, could be fraudulent and designed to trick you into providing personal information or installing dangerous software on your device.

  • Install antivirus and firewall software on your computer to help protect yourself from phishing scams and viruses.

  • Queen of Raw will never initiate the request for your account password or any other sensitive account information, such as your credit card.

  • If you contact Queen of Raw customer support, we may verify your identity by asking for information, such as your account user name, shipping address, or past order information.

  • If you have received a suspicious email that appears to have come from Queen of Raw or have concerns about an email request you have received from Queen of Raw, please forward the email to support@queenofraw.com.

On the Phone

  • When you call Queen of Raw customer support, we may verify your identity by asking for information such as your current shipping address, order information, or the last four digits or expiration date of the credit card we have on file for your account.

SSL Certificate

When logging in or checking out on the Queen of Raw website, all sensitive data is transmitted over HTTPS. This means a secure SSL connection has been established and that all data transmitted through this connection will be encrypted. If you are receiving SSL Certificate errors when accessing the Queen of Raw website, that means that the domain name in the SSL certificate does not match the address that is in the address bar of the browser. Alternatively, it may mean that your browser is misconfigured and does not accept the root certificate used by Queen of Raw. Please contact support@queenofraw.com if you encounter this error.

Fraud

If you suspect that any account information has been compromised or fraudulent charges have been made on your Queen of Raw account, please contact customer support immediately for assistance by contacting us through the website or calling +1 (646) 583-0054.

Updates to this Security Policy

This Security Policy may be updated periodically and without prior notice to you to reflect changes in our information security practices. We will post a prominent notice on our websites to notify you of any significant changes to our Security Policy and indicate at the bottom of the policy when it was most recently updated.


If you have any questions, please contact us at support@queenofraw.com.

This document was last updated on February 19, 2015